Hassle-Free Outsourcing
Australian based Phone Answering Service
Easily scale your business with a dedicated team of local customer service operators.
About Us
Maximise Revenue By Reducing Missed Calls
Whether it’s after hours, overflow or holiday periods, we are always ready to provide your customers with the service they deserve.
With an all Australian-based customer service team and over 40 years of experience, we’ll be sure to represent your business to the highest standard at all hours of the day.
Never miss a call again with TMC.
I run a small business and need to be “on the tools’ most of the day. When someone told me about TMC and their simple approach to taking my calls, I went straight to them. They take messages and let me know if there is anything urgent to be dealt with.
smarter with TMC’s Phone Answering Services.
Our Services
Find the perfect support solution for your business.
01.
Phone Answering Service
Using a tailored script, we answer your calls, record information and forward it to you.
02.
Virtual Receptionist
03.
After Hours Call Service
Keep your business operating 24 hours a day, 7 days a week with our after-hours call service.
04.
Help Desk
05.
Overflow Call Handling
06.
Triage & Escalation Management
We log, triage, resolve and report issues for your business.
smarter with TMC’s Phone Answering Services.
Our Benefits
Why use a phone answering service?
It’s simple. The more calls that are answered, the more business you generate.
If you miss that customer’s call, there are numerous other businesses who can provide the same product or service. Do not lose that customer!
Never Miss a Call
Whether you're too busy or fast asleep, our team is here to help.
Reduce Labour Cost
Why hire full time staff when our services are a fraction of the cost.
Hassle-Free Service
We deliver the information straight to you - it's as simple as that.
Scale Your Business
Focus on what's important and leave the rest to us.
smarter with TMC’s Phone Answering Services.
How It Works
A professional voice for your business
We answer as many calls as you want and communicate with clients using a tailored script customised to your business. We record the necessary details and relay the message to you immediately.
Setting up live answering is simple. We provide you with a local number to divert your phones to. You can manually turn this on and off, or automate the time of day you want your phone system to divert to us.
smarter with TMC’s Phone Answering Services.
Receive Calls In 3 Easy Steps
smarter with TMC’s Phone Answering Services.
Our Difference
Australian-Based customer service operators
Native Speaking English
All of your calls are taken by native speaking Australians in our locally-based offices.
Tailored Script
We tailor a script for our specialists to follow that meets the needs of your specific business.
Representation
Our customer service operators can greet and communicate with your clients just like you do.
Highly Experienced
Our team have experience in every industry, from fish and chip shops to enterprise businesses.
smarter with TMC’s Phone Answering Services.
Our Technology
Intelligent problem-solving with seemingly limitless potential.
Utilising our custom platform, we deliver reliable, scalable and secure technological solutions that support your business and solve operational pain points.
Like our solutions, our technology is customisable and fully transparent. Best of all, we integrate with your existing operations. We build platforms to your specifications – this means we can cater to your needs, no matter the industry.
smarter with TMC’s Phone Answering Services.
Phone Answering For Businesses
Increase quality and efficiency for your B2B business
Build trust and relationships with our tailored service. By utilising our 24-hour support team, you can respond to potential leads any time of the day.
Perfect for:
- Financial
- IT & Technology
- Healthcare
- ...and more
Phone Answering For Consumers
Improve your conversion rate for your B2C business
Customers often look to ask questions before purchasing a product. Our customer service operators will answer all of their questions and drive more sales to your business.
Perfect for:
- Online e-Commerce
- Retail
- Food & Beverage
- ...and more
smarter with TMC’s Phone Answering Services.
Our Pricing
Our phone answering service is a time saving and cost-efficient business solution. Our pricing is tailored to fit your needs, and our plans start from as little as $33.61 per month.
TMC has various packages, whether you want included calls or a fixed rate per unit billing. Our solution design experts learn your scope of service, then provide the most appropriate pricing model to suit.
Outsourcing our customer contact to somebody was not an easy decision. TMC spent the time to understand us and then took us through their design and tested it before they took a call. Thanks TMC for your attention to detail, seamless delivery and ongoing care!
smarter with TMC’s Phone Answering Services.
Contact
Let us prove our ability to handle enquiries and contact us today!
Main Office
41-43 Northern Road Heidelberg West, VIC 3081
